Appointment Deposit & Cancellation Policy

At Holiday Lighting of Utah, we take pride in delivering quality results and reserving dedicated time slots exclusively for your installation. Because we block out specific hours of the day to focus solely on your project, last-minute cancellations and no-shows significantly impact our schedule and our team.

To ensure fairness to all our clients and maintain a reliable schedule, we require a booking deposit to secure all service appointments.

To lock in your spot on our calendar, we require a non-refundable deposit of $25, $50, or $100 depending on the size of your project.

Is this an extra fee?
Nope. It goes right toward your final bill. If your project is $400 and you put down a $50 deposit, you just pay the remaining $350 at checkout.

What if I need to reschedule?
Just let us know at least 24 hours before your appointment. If you cancel or change things within that 24-hour window, you forfeit the deposit and will need to put down a new one to rebook.

Why do you require deposits?
Last-minute cancellations and no-shows hurt a small business. When someone cancels late, it leaves an empty slot we could have given to another client on our waitlist. A deposit just ensures we are both committed to the time slot.

What happens if the weather is bad?
Utah weather changes fast. Here is how we handle it:

If rain, snow, or freezing cold makes it impossible to complete your project, we will contact you to reschedule and move your deposit to the new date.